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Shipments & Returns
FIND THE ANSWER TO YOUR QUESTIONS
REGARDING DELIVERY AND RETURN CONDITIONS.
DELIVERIES
WHICH COUNTRIES DO YOU DELIVERY TO?
We deliver your order in mainland France (including Corsica), Monaco and Andorra, as well as in Europe and abroad in the following countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Australia, China, South Korea, United States, Hong Kong, Japan, Singapore and America from South.
WHERE CAN I RECEIVE MY IOKI ORDER?
In France, you can have your order delivered to your home or to a Colissimo collection point.
In Europe and abroad: we only deliver to your home.
PRICES AND DELIVERY TIMES
Delivery costs and times depend on the destination, the total weight of the package and the delivery option chosen (home or collection point, for France only). We invite you to refer to the table below for details.
HOW TO TRACK MY ORDER ?
A tracking number will be emailed to you when your order is shipped. This tracking number will allow you to track your package on the carrier's website. If you have any doubts or problems, do not hesitate to contact our customer service.
WHAT HAPPENS IF I’M NOT HOME?
If the recipient is absent during delivery, your package will be delivered to the contact point indicated on the delivery notice left in your mailbox. It will be kept for a period of 15 calendar days from the day after the notice of passage is filed. At the end of this period, the package will be returned.
If the delay is attributable to you (the delivery address you gave us was not correct, or you did not collect the package within 15 days), the costs of returning the package will be your responsibility.
WHAT HAPPENS IF I DON’T RECEIVE MY ORDER?
If your order is not shipped within the announced time frame and you have not received any information from us regarding a shipping delay or possible stock shortage, please contact our customer service with your order number so that We can find a solution together.
We are committed to your satisfaction and are committed to resolving any possible problem related to your order. Our customer service team is here to help you and find a solution tailored to your situation.
Please do not hesitate to contact us and we will do our best to provide you with a quick and satisfactory response.
RETURNS
WHAT IS YOUR RETURN POLICY ?
You can return any item within 14 days of receiving your order. All returned items will be inspected. They must be new, unused and in their original condition. Any product returned incomplete, damaged, worn or soiled, without you notifying us upon receipt, will not be accepted and will be returned to you. For more information on how to return an item, please read the article below. If you wish to cancel your order in accordance with the right of withdrawal, please contact our customer service.
HOW CAN I RETURN AN ITEM ORDERED ON IOKI?
We hope you like the products! However, please note that you have fourteen days from receipt of your order to return your purchases for a refund if they are not suitable. Items must be returned to us in their original packaging and in their initial condition, accompanied by the delivery note initially received with your package. Returns from mainland France (only) are free.
To make a return:
Send a message to iokiparikidswear@gmail.com indicating your order number, your identifier and the reason for your return; We will send you a message containing a returns form to fill out in the package, as well as a pre-filled and prepaid Colissimo return label to affix to the package; Drop off the package at a post office.
Once we receive the return package, we will refund you as soon as possible. You will receive an email to notify you when the refund has been processed.
We do not exchange products. For a new model or a new color, we invite you to place a new order.
MY ARTICLE HAS DEFECTS. WHAT SHOULD I DO ?
We pay the greatest attention to the quality of our products. However, as a reminder, all our parts are assembled by hand and slight marks and deformations may appear. We do not consider this a defect, but as the signature of handmade, small-scale work.
If you find this defect too annoying, please contact our customer service by email quoting your order number, details of the defective item and description of the defect (ideally accompanied by a photo). We will respond promptly and return the item and replace it.
(subject to availability of the item).
DID YOU RECEIVE MY RETURN?
We will send you an email as soon as we receive the returns in our warehouse. If, within 14 days of your return, you have not received confirmation of receipt by email, we invite you to contact our customer service and we will respond to you as soon as possible. We advise you to attach the reference of your package to your message.
The refund will be made automatically within 5 to 10 days after receipt of your return, to the account you used to initially place your order.